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Privacy Policy

Last updated: July 8, 2026

1. The short version

  • Your customer data is yours. Calls, transcripts, contact details, and booking information that Nessa handles on your clinic's behalf belong to your clinic. We act as a processor — you are the controller.
  • We do not sell your customer data. Ever. Not to advertisers, not to data brokers, not to anyone.
  • We do not use your customer data to train AI models — ours or any third party's.
  • We use Google Ads and Meta (Facebook/Instagram) advertisingon this marketing website to reach new clinics. That involves cookies and pixels on public marketing pages only, and never touches your clinic's customer data.

2. Who we are

Nessa AI ("Nessa", "we", "us") provides an AI front-of-house assistant that answers calls for healthcare clinics. This policy covers our marketing website (meetnessa.com) and the Nessa service used by clinics and their callers.

3. Your customer data belongs to you

When your clinic uses Nessa, callers speak with our AI. The resulting audio, transcripts, caller phone numbers, names, reasons for calling, booking details, and any related metadata are your data.

  • You can export it at any time.
  • You can request deletion at any time.
  • We process it only to deliver the service to you (answering calls, routing, booking, sending summaries, security, and support).
  • We do not use it to train, fine-tune, or evaluate AI models. We contractually require the AI providers we use to do the same.
  • We do not sell it, rent it, or share it with advertisers.

4. Advertising on our marketing site

To reach clinics that might benefit from Nessa, we run ads on Google Ads and Meta (Facebook and Instagram). To measure and improve those ads, our public marketing pages (like this one) may load:

  • Google Ads / Google Analytics tags
  • Meta Pixel and Conversions API

These tools may set cookies and collect information like your IP address, device and browser type, pages visited, and actions taken on this website. This lets us understand which ads work and show relevant ads to similar audiences.

These trackers live only on our public marketing website. They are not present inside the Nessa product, and they never receive your clinic's customer data, call recordings, transcripts, or caller contact information.

You can opt out of personalized advertising via Google's Ad Settings and Meta's Ad Preferences, or by using your browser's tracking-protection settings.

5. Information we collect from clinics

When you sign up as a clinic, we collect the account information you provide (name, email, phone, clinic details, billing information) and operational logs needed to run the service (sign-in events, error logs, usage metrics). We use this only to operate, support, secure, and bill for the service.

6. Subprocessors

We use vetted infrastructure and AI providers to deliver the service (for example, cloud hosting, telephony, and speech/LLM providers). They are contractually bound to process data only on our instructions, not to sell it, and not to use it to train their models. A current list is available on request.

7. Security

Data is encrypted in transit and at rest. Access is limited to authorized personnel who need it to operate or support the service.

8. Retention and deletion

We keep customer data for as long as your clinic's account is active or as needed to provide the service. On request, or on account closure, we delete or return your customer data within a reasonable period, except where we're required to retain it by law.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to certain processing. For customer data held on your clinic's behalf, please contact your clinic first; we'll support them in responding.

10. Canadian privacy alignment

Nessa is designed to align with PIPEDA and Ontario's PHIPA for healthcare use. Specific arrangements (including a Data Processing Agreement) are available to clinic customers.

11. Changes

We'll update this policy as the service evolves. Material changes will be communicated to account holders.

12. Contact

Questions or requests? Email hello@meetnessa.com.